How FunActive TOURS works

Our SERVICES FOR YOU

We meticulously attend to every detail to ensure that nothing detracts from the holiday spirit. From planning to delivering various services during your journey, we strive to ensure you can relish every moment without concern. Your only decision is to select the destination of your dreams!

Top-notch bicycles: carefully chosen to provide you with an unparalleled travel experience. We recognize the importance of bike quality in fully enjoying every route, whether it entails ascending mountain peaks or traversing tranquil countryside. Hence, we are dedicated to providing only bikes that meet the highest standards of performance, reliability, and safety.

Exclusive accommodations pre-arranged for the duration of your trip: a selection evaluated not just for location or style but also for room comfort, service quality, and culinary excellence. Every aspect is tailored to provide a tranquil and revitalizing experience.

Customer support 24/7: our dedicated team is available round the clock to provide you with support, guidance, and real-time solutions. This exclusive service is tailored to ensure peace of mind and security for all our customers, no matter where they are or what time of day it is.

Return transfer: our flexible transfer service is designed to accommodate various needs. Whether it is an individual or group transfer, we handle all the details, from booking to transportation, ensuring a safe, comfortable, and stress-free return journey.

Travel insurance: with our comprehensive travel insurance, you will receive the necessary support for any unforeseen circumstances during your trip, from medical assistance to transportation delays and lost luggage.

Unique and authentic trails: each journey is meticulously crafted through thorough research and meticulous planning to provide you with an immersive experience in the most captivating cultures, stories, and landscapes. Discover always new, safe, and breathtaking destinations and routes.

Travel documents and app: access all your travel essentials through our dedicated application. This digital tool offers reliable and instant guidance at your fingertips, including detailed maps, useful information, and personalized tips to explore destinations to the full.

Luggage transport: let us handle your luggage, ensuring it awaits you at the hotel upon your arrival. This service is ideal for travelers who want to focus solely on the joy of exploration and adventure, without the burden of carrying bulky luggage.

Type of travel

Embark on a journey where you set the pace and choose your stops: explore the territory according to your interests! With our comprehensive maps and detailed route descriptions, navigating to your daily destination is effortless, allowing you to enjoy the ride in complete relaxation. Additionally, we provide expert tips for discovering cultural and culinary gems along the way.

Here are some highlights of our services for individual trips:

• Overnight stays in hotels of the specified category
• Breakfast included (often buffet-style)
• If half-board option is selected: enjoy a three-course dinner
• Luggage transfer between hotels
• Detailed information materials, including maps, route descriptions, and essential contact numbers
• Telephone assistance service available throughout your trip

For any exceptions or additional services, refer to the detailed description provided for each trip.

Guided Group Tour

Would you relish the opportunity to explore alongside like-minded enthusiasts, forging unforgettable travel memories together? Look no further than our guided group tours.

You will be accompanied by our expert local guide, ensuring you stay on track and uncover the most picturesque destinations. They are always on hand to provide advice and recommendations, and depending on the itinerary, you can take part in various guided tours and enjoy delightful refreshment stops along the way. In addition to the cycling guide, our group tours include a support minibus: if you ever feel like giving your legs a break, simply hop on board and relax as we transport you to your destination hassle-free.

Our guided group tour services include:

• Expert cycling guide throughout the journey
• Support minibus for assistance
• Overnight stays in hotels of the specified category
• Half-board package: breakfast (often buffet-style) and a three-course dinner
• Luggage transfer between hotels
• All entrance fees and guided tours as outlined in the itinerary
• Comprehensive trip information materials
• Any exceptions or additional services are detailed in the trip description.

Please note that a minimum number of participants is required for group tours (individual trip details available upon request).

Leisurely route

Embark on an effortless journey with minimal elevation gain, perfect for those seeking a relaxed biking experience accessible to all fitness levels.

Moderate difficulty route

Explore diverse terrain, including hilly or mountainous sections, ideal for cyclists with regular experience and moderate fitness levels.

Challenging route

For seasoned enthusiasts, this demanding tour, whether for mountain biking or road cycling, demands a solid foundation of training and riding skills to conquer varied terrain with confidence.

Organization

Our trips are meticulously organized either by our team directly or in close collaboration with carefully selected agencies. Rest assured, we will be your reliable point of contact for any inquiries or assistance throughout your journey.

Booking and payment

To reserve your desired trip, kindly complete the attached booking form and submit it via email to info@funactive.info or by post. Please note, we do not accept reservations via telephone.

Upon receiving your booking request, we will promptly send you a confirmation along with a comprehensive breakdown of the requested services. To secure your booking, a deposit payment equivalent to 20% of the total amount indicated in the statement is required. The remaining balance must be settled without further reminders, at least one month prior to the trip’s departure date. In the event of a booking made less than 30 days before departure, the full amount is due at the time of booking. Kindly forward us a copy of the bank transfer receipt via email to info@funactive.info.

Please be aware that once the booking is confirmed, any modifications will incur a penalty fee.

For group bookings, we can only accept a single deposit payment and subsequent balance payment from the individual who made the reservation. Should you prefer to split the payment among multiple participants, please notify us at the time of booking. Regrettably, for accounting purposes, we cannot accommodate changes after the initial communication. We appreciate your cooperation and understanding. Should you require further clarification or assistance, do not hesitate to contact us.

Bank data: Raiffeisenkasse Niederdorf
Hans-Wassermann-Str. 4, I-39039 Niederdorf
Tel.: 0039 0474 745 134

ABI: 08302 – CAB: 59100
Current account: 0300031020
IBAN: IT58M0830259100000300031020
SWIFT: RZSBIT2B – BIC: RZSB IT 21023

Accommodation

At Fun Active Tours, meticulously selecting accommodations is our utmost priority. Leveraging the invaluable feedback from our esteemed customers over the years, we have been able to uphold and even elevate the quality of our service. In line with our commitment to excellence, the majority of our trips feature stays in 3 and 4-star hotels, meticulously selected as outlined in the itinerary.

For select mountain biking or hiking excursions, simpler lodges and hotels may be part of the experience.

Beyond service standards, our partnership criteria extend to fostering robust and adaptable relationships with each hotelier. Given the nature of our itineraries, which often involve brief stays at each location, occasional adjustments may be necessary, necessitating a collaborative effort from both the hotel staff and our guests. We prioritize properties that are not excessively large but efficiently managed, typically family-operated establishments where we can establish direct communication with a designated contact person.

Important Information

Throughout the week, your luggage will be handled several times. To safeguard its contents and prevent any damage or wear marks on your suitcase, we recommend using durable and manageable luggage. For logistical reasons, we limit the number of bags to one per person, with a maximum weight of 20 kg. Before your trip, you will receive precise details about luggage delivery and return times along with your travel documents.

Travel information for your booked trip

Upon payment of the total invoice amount, you will receive all necessary information from us by mail or email (approximately 3 weeks before your holiday begins). Upon arrival at the starting hotel, you will receive a comprehensive information package containing maps, route plans, detailed daily stage descriptions, brochures, and general informational materials. If you have booked bicycles, they will also be provided at this time. Each reserved room includes one information package. Please note that this documentation is provided exclusively to guests who have booked one of our trips and cannot be obtained separately.

Prices and discounts

All prices are quoted in Euros and are per person for the specified duration, inclusive of the services listed. Services not included in the list must be paid for separately and are not covered by the price. Children are eligible for discounts based on their age. For comprehensive details, please refer to the “Prices” section of individual trips.

Insurance

Securing appropriate travel insurance is vital to prevent inconvenience and save costs during your holiday. We provide various insurance options that can be arranged directly through us. Detailed information on all available options can be found on the dedicated page of our website. We encourage you to explore this section and discover the best solution for your requirements. Ensure a serene and worry-free holiday!

Telephone Assistance Service

Our customer assistance is accessible 24/7, ready to provide you with support, guidance, and real-time solutions. This exclusive service is designed to offer peace of mind and security to all our clients, regardless of their location or the time of day. The telephone service operates daily from 8:30 a.m. to 7:00 p.m.

Return transfer at the end of the tour

For most trips, returning to the starting point can be arranged via train or other public transportation. Additionally, we offer organized transfers using our minibus. Please ensure to book the return transfer by minibus along with your trip.

Equipment

Your bicycle and all necessary equipment, including repair kits, a pump, spare inner tube, lock, and saddlebag, will be waiting for you directly at the starting hotel. At the end of your trip, simply leave the rented bicycle at the last hotel, and we will take care of everything necessary for its return.

If you prefer, you can, of course, use your own bicycle, but it is essential to ensure that it meets all current safety standards. We recommend having it checked by a specialist before departure to verify brakes, lights, gears, and other essential components. Also, remember to bring a set of tools suitable for any repairs and a spare inner tube to tackle any unforeseen events with peace of mind.

For multi-day trips, it is crucial to prepare your bicycle with everything you need. A saddlebag can be particularly useful for carrying snacks and any other essentials during the day. We suggest organizing yourself to always have essential items at hand while prioritizing comfort and practicality.

If you have opted for our minibus transfer service at the end of the trip, we will also take care of transporting your bicycle at no additional cost. However, it is important to note that our fastening and transport systems are specifically optimized for the bicycles we provide for rent. Consequently, during transport, slight damage to personal bicycles may occur. Unfortunately, in these cases, we cannot accept responsibility for any damages. We advise you to consider this possibility when deciding to use your bike.

What to do in case of BIKE BREAKDOWNS during the tour?

Our rental bicycles undergo regular checks to ensure our customers maximum comfort and safety during the journey. Despite our attention to detail, punctures are incidents that can occur. To prepare for this possibility, we provide a complete repair kit with a spare inner tube, allowing you to manage minor maintenance independently. In the event of more serious breakdowns, our telephone assistance service is always available to provide you with support and quick solutions.

If you choose to travel with your own bicycle, we recommend bringing the appropriate tools for any repairs. Ensure you have everything you need to deal with common situations so you can enjoy the journey with peace of mind and safety.

Bike rental service:

In case of total breakage, theft, loss, or damage to the rented bicycles, the following compensation rates will apply: €300.00 for 21-speed trekking bikes and €700.00 for electric bicycles, mountain bikes, racing bikes, or tandems.

It is the customer’s responsibility to compensate Fun Active Tours Srl for any inappropriate treatment or vandalism damage to the rented equipment. Costs for restoring the equipment will be charged to the customer according to the current repair price list.

In the event of theft, it is mandatory for the customer to report the incident to the competent police authorities.

Weather

Our active trips always take place outdoors, and while we strive to ensure that every holiday runs smoothly, we are powerless in the face of weather conditions. As a result, we adopt the philosophy of “get on the bike” or “put on your shoes” and embark on the adventure! With the right rain gear, you can handle even a rainy day well. If the rain persists, there is the option to complete certain stages of the route using public transportation (not included in the price!).

Arrival and return travel

For the journey to the starting point of your tour, you will need to organize yourself independently, choosing the means of transport you prefer and planning the route (by car, train, or plane). In the description of each trip, you will find useful preliminary information to help you plan your arrival trip.

Tips for bike travel

• Dress in sporty clothing
• Stay hydrated, especially on hot days
• Protect yourself against the sun and rain (sunscreen and sunglasses, rain poncho, etc.)
• If you are using your own bike, we recommend giving it a general check before starting the journey
• Each hotel provides a closed and secure room to store your bike
• Respect traffic laws
• Don’t forget our telephone assistance number

And remember: it is your holiday!

While the use of a helmet is not mandatory in all countries, we strongly recommend wearing one for your own safety. Especially children should never travel without a helmet!